Customer Satisfaction Survey for Shipping

Customer experience management solution for the shipping & freight forwarding industry seem to be increasing important and accelerating the need for review survey feedbacks and enhance the service quality and social responsibilities around. The customer happiness dynamics and regulatory compliance, generated the need for new technology enablement models like happy customer happiness analysis framework.

Shipping & Logistics

Shipping & Freight Forwarding Customer Experience

Freight forwarding and shipping agencies try to provide better service to their customers who ship their goods through these agencies. In a customer driven environment the concept of customer-driven logistics is becoming increasingly accepted, as business begin to understand that their future existence depends on the loyalty of the end user for the quality of services rendered. In this highly competitive market the key challenge is to create the customer for shipping and logistics process and measure the customer experience by effective surveys – which is captured through multiple feedback gateways by Haapi CEM framework through touch points integrated with your existing system. Quality of service, responsiveness and updating customers about consignment movements would drive customer satisfaction of the supply chains. Shipping companies strive to develop a positive and respectful relationship with customers and grow with customer happiness and encourage repeat business and customer loyalty transformed in customer satisfaction.


Ensure high quality and timely customer shipping and logistics service to optimize daily operations.


Compliance of the shipping company with the national & international regulations of safety management


Provision of high quality transport services with on-time pick up & delivery of the cargo for fast execution of the voyage.


Report and communicate with customers through online portal integrated with customer experience management system.

Customer Orientation in Shipping Industry

Haapi CEM framework services can help you increase customer orientation and retention and achieve profitable growth in shipping and freight forwarding industry. Cross-channel excellence, based on a 360-degree view of the customer experience survey feedbacks and the ability to review and monitor seamlessly across the multiple channels makes the shipping and freight forwarding process perfect. The Haapi CEM solution helps to maximize service relevance and productivity within the service shipping verticals. In an increasingly competitive shipping and freight forwarding market, service providers can transform customer experience survey feedback into valuable information can help to generate brand advocacy. The Haapi CX framework provides the ability to use real-time CX survey data, as customers demand quality of service and expects more personalized experiences, it is critical for service providers to be able to classify clients based on experience analytics.


Enhance customer satisfaction and loyalty in shipping & supply chain by integrated CEM framework with CX solution


Integrate shipping customer insights through CEM surveys with best customer experience management architecture.


Implement real-time CX surveys to improve and empower your shipping and freight forwarding and service workforce


Leverage CEM analytics integrated with shipping and freight forwarding system, service providers can derive actionable insights.

The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.