Haapi™ Customer Experience Management Framework allows to integrate your multiple customer facing systems & applications having many user interfaces by intelligent CX framework. The integrated CEM solution enables you to real-time capture and review of customers’ feedbacks. The Haapi™ CX solution empowers you to gain real-time actionable insights from the CX feedback captured in real-time. Haapi™ Customer Happiness Analysis API framework for customer experience management and business intelligence reporting solution is designed to give you access to data points that explains the customer sentiment pattern and happiness data real-time. Haapi™ API framework helps to integrate the customer feedback data, which is collected and accurately analyzed to review customer experience pattern and CX scores for following industry verticals.

Integration of transactional surveys with your CRM or POS or ERP system will only allow you to measure your customers’ satisfaction and customer experience pattern in real-time. In short, transactional surveys provide actionable insights derived trough CEM dashboards. Haapi™ CEM framework ensures customer experience management implementation with your ERP or CRM system through the powerful API framework, which enables seamless integration of CEM. The Haapi framework is designed to give you access to customer experience pattern and customer satisfaction index data in real-time. These amazing features allow understanding the customer experience issues at hand and creating a leadership-driven, collaborative approach to address them in real-time. Haapi™ CEM framework and the Customer Experience Management solution transforms the real-time customer feedbacks through digital mediums like SMS, Email, and other multiple social touch-points to build the optimum service delivery framework catering to leaders in automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.