Haapi™ Customer Experience Management Framework allows to integrate your multiple customer facing systems & applications having many user interfaces by intelligent CX framework. The integrated CEM solution enables you to real-time capture and review of customers’ feedbacks. The Haapi™ CX solution empowers you to gain real-time actionable insights from the CX feedback captured in real-time. Haapi™ Customer Happiness Analysis API framework for customer experience management and business intelligence reporting solution is designed to give you access to data points that explains the customer sentiment pattern and happiness data real-time. Haapi™ API framework helps to integrate the customer feedback data, which is collected and accurately analyzed to review customer experience pattern and CX scores for following industry verticals.
Customer happiness analysis with customer facing process to be responsive to customer requirements
Integrated and improve customer satisfaction analysis with insured and survivors for insurance industries
Shipping & Logistics
Customer experience enhancements and measurement of customer satisfaction for shipping
Integration of transactional surveys with your CRM or POS or ERP system will only allow you to measure your customers’ satisfaction and customer experience pattern in real-time. In short, transactional surveys provide actionable insights derived trough CEM dashboards. Haapi™ CEM framework ensures customer experience management implementation with your ERP or CRM system through the powerful API framework, which enables seamless integration of CEM. The Haapi framework is designed to give you access to customer experience pattern and customer satisfaction index data in real-time. These amazing features allow understanding the customer experience issues at hand and creating a leadership-driven, collaborative approach to address them in real-time. Haapi™ CEM framework and the Customer Experience Management solution transforms the real-time customer feedbacks through digital mediums like SMS, Email, and other multiple social touch-points to build the optimum service delivery framework catering to leaders in automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.
Capture CX Feedbacks by Email, SMS, CATI, or KIOSK.
Automatically trigger CX Campaign for real-time analytics
Dashboards to measures customer experience index
NPS® Reporting* with historical trends analysis
*NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.