Contact us for Quick CX Survey Roll-out

Capture customer experience (CX) feedback using Email, SMS & other touch-points to generate real-time CX reports through happiness analysis Framework.

Contact us to explore customer experience management (CEM) solution for your business. We offer specially designed CEM tools to manage campaigns with customized survey questions, and flexible campaign schedules for best customer engagement.

Measure customer satisfaction.

  1. Easy to plug CEM solution with your ERP or CRM.
  2. Capture CX Feedbacks by Email, SMS, CATI, or KIOSK.
  3. Automatically trigger CX Campaign for real-time analytics
  4. Dashboards to measures customer experience index
  5. NPS® Reporting* with historical trends analysis
  6. Alert for Negative CX feedback

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

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Logica Infotech Services Pvt. Ltd.
Unit No E1, 11th Floor,
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Block EM, Sector V,
Kolkata-700091, West Bengal, India.
City Office
Logica Infotech Services Pvt. Ltd.
P-834/5, Narendra Nagar,
Ground Floor,
Kolkata - 700056.
West Bengal, India.

The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.