haapi™ API framework allows you to effectively manage, organize, filter and analyze customer satisfaction information from multiple applications. haapi™ business intelligence API and key performance indicators generates real-time and accurate BI reports and enable detailed measurement of customer facing processes. Review CX solution implantation steps to improve customer satisfaction.
Transform Customer Experience through Contact Centre Modernization. haapi™ API framework integrated with your system enables to translate most influential business objectives to measures, which allows you to drill down to real-time data capture as aligned with a successful BI program. The business intelligence reports generated by defined measures and Key Performance Indicators aligned with the business objectives that they are used in process quality or service quality benchmarking. Our BI reports solutions are ready to implement Customer Experience Management for service industries. We blended haapi™ API interfaces with technology to change the way consumers interact with your business.
BI Infrastructure
Embedded customer satisfaction analytics as SaaS solutions
Happiness Index
Integration of service or product usage to measure customer satisfaction
Loyalty Programs
Analyze and consolidate customer satisfaction linked with key performance indicators
KEY PERFORMANCE INDICATORS
Intuitive KPI Dashboards to establish and monitor results and make business decisions
haapi™ integrated with CHI® Express enables to translate most influential business objectives to measures, which allows you to drill down to real-time data capture as aligned with a successful BI program. haapi™ allows to define measures and link to KPIs aligned with the business objectives that they are used in process quality or service quality benchmarking for your hospitality industry. haapi™ framework and CHI® Express interacts with self-service integrated with smart devices to deliver an efficient, service delivery platform. haapi™ has pioneered the development of integrated Customer Experience Management framework and applications, catering to leaders in hospitality services and several other industries, including retail, banking, hospitality, education and public utility services.
Experience
Realize your customer experience is important and who continue to be repeat customers
Technologies
Interact properly with a customer using technology strategy is much more effective
Optimization
Utilizing CSI reports based on loyalty programs to offer discounts to exclusive membership benefits
Branding
Creating a presence in retail industry with customer satisfaction in retail store and online shopping
haapi™ integrated with CHI® Express enables to translate most influential business objectives to measures, which allows you to drill down to real-time data capture as an aligned with a successful BI program. haapi™ allows to define measures and link to KPIs aligned with the business objectives that they are used in process quality or service quality benchmarking. haapi™ integrated with CHI® Express helps to develop Customer-Focused strategies, metrics, and best Practices for you to achieve customer happiness index and link such target customer satisfaction index with key performance indicators of processes or process owners. The customer happiness improvement measures are derived to improve customer happiness and associated KPIs which allows to review continual improvements in customer experience index (CXI).
INTELLIGENCE
Intelligent BI tools are advancing at a rapid pace and companies are looking to the next opportunity to gain advantage
TECHNOLOGIES
Interact properly with a customer using technology strategy is much more effective for analyzing customer satisfaction index
OPTIMIZATION
Utilizing customer satisfaction analytics reports to measure exclusive loyalty customer
COLLABORATION
An intuitive technology driven experience that empowers insight and collaboration through happiness analysis
haapi™ and CHI® Express are coupled and integrated API tools designed to enable real-time customer feedback capture and analyze for your customer expectations, sentiments, and calculate customer satisfaction index on a periodic basis. By using haapi™ framework and CHI® Express BI tools you can analyze and compare past customer happiness scores and review through CHI® Express to identify unhappy customers that may be 'at risk' of defecting to competitors. haapi™ and CHI® Express integrated tools used for real-time BI analytics for retail industry and supply chain associated with retail industry. This means you get more actionable customer feedback that you can use to improve satisfaction. By using haapi™ integrated with CHI® Express tools you can analyze and compare past customer happiness scores and review through CHI® Express to identify unhappy customers that may be 'at risk' of defeating to competitors. Customer experience strategy implementations are planned and implemented through CHI® Express and can help you retain more customers and stop them from defecting to competitors. Customers want a seamless experience, haapi™ integrated with CHI® Express eases customer acquisition, drives customer loyalty and improves customer retention.
OVERALL SATISFACTION
Increase service quality and improve customer engagement and loyalty.
SECURE CUSTOMER
Integrate a wider range of technologies than in traditional assisted-service POS terminals
RECOMMEND
Using mobile phone to connect to customer during self-checkout process
PURCHASE
Efficient self-checkout process motivates customer experience and sentiment
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.