Integrate, Customize & Automate Surveys


Haapi™ CX Framework helps to integrate customer experience surveys with enhanced capabilities in improvement of Customer satisfaction through analysis survey responses in real-time. Allows you to use email and SMS integration into customer experience campaign for increased brand advocacy and customer experience consistency. Helps you to manage online survey contents, view online survey reports and real-time dashboards.


Customer Happiness

Configure and Schedule Customer Experience Surveys


Haapi™ CX Framework provides simple online interfaces to configure and schedule customer experience surveys integrated with your CRM system. This allows you to measure customer experience pattern in real-time. Transform your existing solutions with integrated customer experience survey communications and the power of transactional surveys integrated through CRM system. Managing the performance of your CRM and connect with your customers just got easier by IT enabled survey that captures customer feedbacks by digital channels. The real-time customer experience management solution helps to provide 360-degree view of your complete customer satisfaction. The effectiveness of Customer Experience Management is derived by different survey configuration and reporting abilities as below.

CUSTOMIZE CAMPAIGN

The CHI® Express allows you to configure and setup your customized customer experience surveys which you would run on your existing or old customers or prospects.

CUSTOMIZE QUESTION

The CHI® Express solution will allow you to set unlimited questions for each survey, these question will be sent / asked to above customer groups by Email or SMS or CATI.

SURVEY SCHEDULE

The CHI® Express solution allows you to pre-define your customer experience survey executions and it can be scheduled for future date/time or for specific period.

SURVEY FEEDBACK

The survey feedback received by SMS, Email or CATI is analyzed by the customer experience framework and results are reflected in CSAT & NPS reports.

NPS REPORTING

The CHI® Express solution allows you to review survey feedback of NPS reporting by custom parameters, by Service Windows, by for Service Representatives.

CSAT REPORTING

CSAT is often deter­mined by a single or multiple customer experience survey question to review CX by Reporting Units, by Service Windows, for Service Representatives.

REAL-TIME MONITORING

Your organization's customer satisfaction improvement can be measured and monitored by online NPS and CSAT dashboards and reports in real-time.

API INTEGRATION

The CHI® Express solution allows you to integrate CEM solution with your existing ERP and CRM system by Haapi API Framework.



Certification & Partnering


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CRISIL Rating

Performance and Financial strength rating by CRISIL, a global analytical company providing ratings, research, and risk and policy advisory services

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

Microsoft Partner

We are specialized in Microsoft technology-based custom solutions and provide application development & integration services for your unique business needs.

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

ISO 9001:2015

Logica Infotech is an ISO 9001: 2015 certified company, The Quality Management System Scope includes "IT Consulting, KPO and Customer Experience Management Services".

IT enables customer happiness solutions, Customer satisfaction in retail, customer satisfaction index in airlines, customer happiness index in banking, patient happiness index in healthcare, customer sentiment analysis, Customer satisfaction surveys, measuring customer satisfaction, Customer Experience Management, Haapi framework, CHIExpress, CHI Express, CHI, CSI, CX, customer loyalty and happiness in retail & hotel industry, integrate loyalty programs with customer feedback responses, customer satisfaction analytics BI, customer satisfaction and business intelligence in retail, Patient satisfaction feedbacks, Business intelligence reports on patient satisfaction, Business intelligence reports on patient satisfaction, Health Insurance Portability and Accountability Act (HIPAA) Compliance and satisfaction in Healthcare, patient satisfaction analysis IT solution, customer happiness Integration Framework

ISO 27001:2013

ISO 27001:2013 Logica Infotech is an ISO 27001:2013 certified company, The Information Security Management System Scope includes "IT Consulting, KPO and Customer Experience Management Services".




The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.