Online Configuration Manager
Quick changes in online configuration will make changes instantly online without IT involvement. Agents, Supervisors & Administrators love the simplicity and advanced features.
Real-Time CX Management
Improve customer satisfaction, optimize customer facing processes by implementing a real-time customer experience management solution.
Seamless CRM Integrations
Works with any CRM like Sales force, Microsoft Dynamics, or other third-party CRM systems. Supported through a simple and powerful API framework.
Enrich Multi-Chanel Experience
The CX solution empowers you with more actionable data, and make the feedback process a more engaging, positive experience for customers.
Measure Real-Time CX
Helps to measure the effectiveness of CX campaigns by viewing statistics by location, and enables to compare CX parameter by responsive and real-time dashboards to review CX promotions, and plan online CEM strategies.
Improve Customer Loyalty
CX Communications brings you closer to your customers using digital customer relationship management that focuses on CX throughout the CX campaigns by capturing CX statistics which enables you to enhance customer loyalty.
Centralized Customer Data
Paradigm shift for CEM integrated with CRM through centralized customer data. Real-time customer experience feeds are the future differentiator for service providers.
Digital Experience Transition
Online transaction and CX updates received by email, SMS or web sites are the starting point of digital customer experience to establish contact between the brand and customer.
Dashboards and Reports
Actionable CX insights are provided by powerful analytics through real-time reporting. No complicated setup, you can control the in real- time without calling it. It's simple to manage and automatically triggers alerts.
Provide Actionable Insights
CEM dashboards provides real-time preview of summarized results of customer feedbacks and actionable insights derived trough a leadership-driven, collaborative approach to address customer concerns in real-time.
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.