IT enabled CX Framework for Your Business

Improve customer satisfaction, optimize customer facing processes by implementing CEM through powerful API framework for Your Business and enjoy customer feedback analysis based on IT enabled customer experience management solution allows CX, CSAT & NPS analysis by Haapi™ API framework. Enterprise system and IT applications are aligned to capture customer experience data through Haapi API framework, catering industry leaders in automobile, banking, retail, healthcare, hospitality, education, public utility services and several other industries.

Online Configuration Manager

Quick changes in online configuration will make changes instantly online without IT involvement. Agents, Supervisors & Administrators love the simplicity and advanced features.

Real-Time CX Management

Improve customer satisfaction, optimize customer facing processes by implementing a real-time customer experience management solution.

Seamless CRM Integrations

Works with any CRM like Sales force, Microsoft Dynamics, or other third-party CRM systems. Supported through a simple and powerful API framework.

Enrich Multi-Chanel Experience

The CX solution empowers you with more actionable data, and make the feedback process a more engaging, positive experience for customers.

Measure Real-Time CX

Helps to measure the effectiveness of CX campaigns by viewing statistics by location, and enables to compare CX parameter by responsive and real-time dashboards to review CX promotions, and plan online CEM strategies.

Improve Customer Loyalty

CX Communications brings you closer to your customers using digital customer relationship management that focuses on CX throughout the CX campaigns by capturing CX statistics which enables you to enhance customer loyalty.

Centralized Customer Data

Paradigm shift for CEM integrated with CRM through centralized customer data. Real-time customer experience feeds are the future differentiator for service providers.

Digital Experience Transition

Online transaction and CX updates received by email, SMS or web sites are the starting point of digital customer experience to establish contact between the brand and customer.

Dashboards and Reports

Actionable CX insights are provided by powerful analytics through real-time reporting. No complicated setup, you can control the in real- time without calling it. It's simple to manage and automatically triggers alerts.

Provide Actionable Insights

CEM dashboards provides real-time preview of summarized results of customer feedbacks and actionable insights derived trough a leadership-driven, collaborative approach to address customer concerns in real-time.

The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.